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General > General Terms and Conditions
General Terms and Conditions
We want your buying experience to be a happy one, but every now and again there may be an unforeseen problem which needs to be sorted out. Please read through the following points as they apply to your prospective purchase. They will help you if anything goes wrong. None of the following will affect your statutory rights in any way.
Most of our regular new lines carry full supplierÂ’s warranties as follows:
Projector screens, projector trolleys, mounts: one year return-to-base warranty
Overhead projectors: one year return-to-base warranty
Office chairs: 1 years mechanical parts replacement, excluding foam and fabric.
Display panel sets and office partitions: one year manufacturer's warranty which will exclude misuse or wear and tear. Please note that these items are made to your specific order and are non-returnable.
2. Shortages or damage in transit
Items sent by carrier are automatically insured. However, in order for this insurance to work it is necessary for us to register a claim within 48 hours of delivery of goods. This means that we need to know within 36 hours, preferably by telephone or email. When signing for the package, you will be signing to say that you have received it in good condition. It is important that you actually examine the outside of the carton on all sides before you sign Â– noting Â‘damaged cartonÂ’ or similar on the driverÂ’s paperwork if necessary. You should keep all packaging until you are satisfied that the item inside is undamaged Â– any claim for transit damage may depend on the packaging being available for inspection. If the claim is allowed, the carriers will normally pay for collection.
3. Distance selling regulations 2000
These regulations apply to sales to private individuals (rather than business customers) who purchase on line, and specify that you have a Â‘cooling-offÂ’ period of 7 working days from receipt of the goods during which time you may notify us in writing, by email, fax or post, of your wish to cancel.
4. Faulty goods
Whilst we endeavour to offer only top quality items, there may be occasions when the item you receive is faulty in some way. In the case of minor damage which we have known about in advance this should always have been described in the original item listing. Please refer back to that before raising your complaint with us.
5. Late or lost in transit deliveries
When you make your payment we will tell you when your goods will be despatched and tell you when you should expect delivery.
Signed-for carrier: depending on the item, this may be an overnight, 2-3 working day, 3-5 or 7-10 working day service. If the carrier misses you he should leave a card through your door with details of how to contact the local delivering depot and rearrange delivery. If you fail to respond, the package will be returned to us and you will have to pay the carriage again. There are occasions when drivers fail to leave cards Â– so if you have not received your item within one or two days of the notified expected delivery period having expired, please contact us so that we can chase it up for you. We would prefer to make unnecessary calls than to have your item arrive back!
For small replecement parts we normally use royal mail second class post for items under 750gm packaged weight and royal mail parcels for items above that weight (and up to 2 kilos). Exceptions to this are items with a value of over Â£28 which would not be adequately covered by royal mail compensation. Please see the listing or ask questions if you need more information.
It has been our experience that all posted packages reach their destination, as we package carefully and label clearly. However, there are occasions when items are returned to us as Â‘not collectedÂ’. So if you feel that your delivery is overdue, the best advice is to contact your local postal delivery office first, to make sure that your package is not being held awaiting contact from you. If the package is not called for, royal mail will return it to us and you will have to pay the postage again before we will send it out once more.
We always obtain a certificate of posting or receipt for every item we send out. If an item fails to arrive altogether we will initiate a claim with royal mail or the carrier and reimburse you accordingly
Prices for Products are quoted on the Site. The Site contains a large number of Products and it is always possible that some of the Products listed on the Site may be incorrectly priced. We will verify prices as part of our sale procedures so that a Product's correct price will be stated in the order Acknowledgement / after you pay for the Product. If you accept the revised price we will invoice you for the difference.
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