General > ET Terms and Conditions
ET Terms and Conditions

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Goods will only be accepted for return if unused and in a re-saleable condition and in original packaging. Unless the product is being returned due to a manufacturing fault or supplier error, there will be a handling charge of £20 for chairs, £30 for desks / workstations (sofas poa). It is the responsibility of the customer to obtain proof of dispatch/collection. All returned goods will be inspected and we reserve the right to charge for incomplete returns, orders placed in error or not wanted prior to any credits being raised. These warranties do not affect your statutory rights.

Please be aware it can take up to 10 days for the courier to collect a return request and return inspections are only done on two days a week - these warranties do not affect your statutory rights 

Defective products / damaged items. We will replace any damaged parts, if the item has been delivered with a damaged replaceable part we will send a replacement to you  however you must notify us within 36 hours that the item has damage.  We will not replace items that have replaceable damaged parts; goods will only be replaced if the parts are not replaceable



Guarantee for seating

our chairs are built to the highest standards, using the very best components available and conform to bifma, din norm & bs standards. Full certification is available. All chairs are subjected to continuous rigorous and exacting tests of quality, durability and design. Therefore, we are happy to offer our fully supported guarantee of 1 year on structure with 1 year on moving parts and upholstery, subject to acceptable levels of commercial wear and tear. We reserve the right to modify and improve chairs / desks without notice. Replacement parts shipped to standard, mainland
uk delivery point.



Fabric, foam & durability

all foams used are fully fire retardant.
Fabrics conform to abrasion testing in excess of 75,000 rubs.
Flammability conforms to:
bs en 1021-1 1994 (cigarette)
bs en 1021-2 1994 (match)
bs 7176 1995 low hazard
bs 5852 1994 part 1 & 2 ignition source 0,1 & crib 5
the gas lifts used in the manufacture of all swivel chairs are heavy duty, stress load tested to 154 kilos / 25 stones.

Guarantee for workstations

the workstation collection is sourced from some of the worlds leading manufacturers of ready to assemble furniture. Working closely with our supplier partnership, every effort is made to ensure the highest quality standards are met and maintained. Vigorous quality control systems have been implemented to maintain such high levels.
Our mission is to provide our customers with furniture that gives pleasure at the workplace either at home or at the office. We strive to provide superb quality of product, tremendous value and excellent customer service. We therefore are happy to offer a fully supportive 12 month guarantee on all of our small office home office collection.

Retail packaging for seating

we standardise our triple walled 8mm white cardboard boxes. We have taken great care in ensuring the internal protective packaging is sufficient and includes cardboard sleeves between the upholstery sets (which are also wrapped in polythene bags - with non-suffocation warnings), bubble wrap and cardboard sleeves around brackets and metal components.; bolts are sent in blister packs and easy to follow line drawing assembly instructions are included in each carton. All boxes are double nylon banded as a final security measure.


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