General > Terms and Conditions
Terms and Conditions
We warrant to you the customer, that our product, including all parts and components, are free from defect in material or workmanship. ‘Defect’, as used in this warranty, is defined as any imperfections that impair the use of the product. Our warranty is expressly limited to the replacement of product parts and components for,
Ops/Task/Manager chairs – 2 Years (upholstery) 5 Years for structure
Entry Level Seating – 12 Months
Workstations – 12 Months
Warranty information for all products is included in each individual carton.
alphason will replace any part included on the parts list & assembly instructions supplied with every product, which is missing or defective in material and/or workmanship. Replacement parts will be delivered to your customer as quickly as practical at no charge with alphason assuming all shipping and handling expenses.
This warranty is subject to the product having been subjected to normal and intended use. Our products are not intended for outdoor use, unless expressly stated otherwise. This warranty does not cover; 1. Defects caused by improper assembly or disassembly. 2. Defects occurring after purchase due to product modification, intentional damage, accident, misuse, abuse, negligence or exposure to the elements. 3. Labour or assembly costs. This list is not exhaustive.
Additional Customer Services:
To minimise the cost of returns and inconvenience to you and your customer, we offer the following services:
�hColour samples are available to order (free of charge) so that any customer can ensure that the finished product will match their home decor, before ordering.
�hAll product boxes have a Customer Care contact number printed on the side. In the event that your customer finds that there are damaged or missing parts, by calling that number, replacements will be sent free of charge to arrive within a maximum of 7 days (smaller hardware parts will normally be despatched via post on the same day).
Following completion of the delivery, if you the customer are not satisfied with the product(s) a collection request can only be actioned if the following criteria are met:
If the product is found to be unusable, either by manufacturing fault or defective materials, then it will be replaced at no extra charge or you will be credited accordingly.
�hIf the product remains sealed in its original packaging and is undamaged, then you will be credited, less a re-stocking and collection charge of £10.00 for chairs and £30 for workstations.
Unless the product is found to be unfit for purpose due to faults occurring in manufacture or deficiencies in the materials used (not excluding the statutory rights of the customer), any part or fully assembled items will not be accepted for return.
ALL PRICES SHOWN HERE ARE EX-VAT.
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