General > Terms and Conditions
Terms and Conditions
Goods will only be accepted for return if unused and in a re-saleable condition and in original packaging. Unless the product is being returned due to a manufacturing fault or supplier error, there will be a handling charge of £30 or 15% of the invoice value, whichever is the greater, for chairman, club and tub chairs the charge is 25% or £60, whichever is the greater. Additionally if the product needs re-boxing a charge of £8 per operator chair and £15 per executive chair will be implemented. It is the responsibility of the customer to obtain proof of dispatch/collection. All returned goods will be inspected and we reserve the right to charge for incomplete returns, orders placed in error or not wanted prior to any credits being raised. These warranties do not affect your statutory rights.
Please be aware it can take up to 10 days for the courier to collect a return request and return inspections are only done on two days a week - these warranties do not affect your statutory rights
Defective products / damaged items.we will replace any damaged parts, if the item has been delivered with a damaged replaceable part we will send a replacement to you however you must notify us within 36 hours that the item has damage. We will not replace items that have replaceable damaged parts, goods will only be replaced if the parts are not replaceable
1 year mechanical parts replacement warranty, (excluding foam and fabric, wear and tear). We reserve the right to modify and improve chairs / desks without notice. Replacement parts shipped to standard, mainland
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